Privacy policy

Last updated: 22 July 2026

1. Who we are

Allan Deliveries ("we", "us", "our") is a UK-based delivery and removals company providing services across the UK and Europe. We are the data controller for the personal information described in this policy.

Contact details:
Email: office@allandeliveries.co.uk
Phone: +44 7915 380905
Address: London, UK

2. What personal data we collect

Depending on how you interact with us, we may collect:

• Contact details: first name, last name, company name, email address, phone number
• Delivery details: pickup and delivery addresses, postcode, item or shipment description, requested dates
• Communication data: the content of any message you send us through our contact form, email or phone, including call recordings if you're informed of this at the time
• Tracking data: if you book a delivery, we generate a tracking code and, where applicable, GPS location data from the assigned driver, so you can follow your delivery in real time
• Technical data: IP address, browser type and device information, collected automatically when you visit our website

We do not knowingly collect payment card details through our website. Any invoicing or payment is handled separately and is not stored on this website.

3. How we collect your data

• When you fill in our contact/quote request form
• When you email or call us directly
• When you book a delivery or removal with us
• Automatically, through standard website server logs, when you browse our site

4. Why we process your data (legal basis)

• Performance of a contract: to provide you with a quote, arrange and carry out a delivery or removal, and communicate with you about your booking
• Legitimate interests: to respond to enquiries, improve our services, and maintain the security of our website
• Legal obligation: to keep records required for accounting, tax and insurance purposes
• Consent: where we ask for it separately, for example if you opt in to marketing communications. You can withdraw consent at any time.

5. Who we share your data with

We do not sell your personal data. We may share limited data with:

• Our drivers, so they can complete your delivery or removal
• Service providers who support our operations, such as our email provider (Google Workspace) and website hosting provider, acting under contract and only for the purposes we specify
• Regulatory or legal authorities, where we are required to do so by law

6. International transfers

Some of our service providers (for example, our email and hosting providers) may process data on servers located outside the UK or European Economic Area. Where this happens, we take reasonable steps to ensure your data is protected to a standard equivalent to UK data protection law, including relying on providers that offer appropriate safeguards such as Standard Contractual Clauses.

7. How long we keep your data

• Enquiry or quote request data that does not lead to a booking is generally kept for up to 12 months, then deleted
• Booking, delivery and invoicing records are kept for as long as required by UK tax and accounting law (typically 6 years)
• Tracking data linked to a specific delivery is retained only as long as necessary to resolve any queries or disputes about that delivery

8. Your rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data, where applicable
• Request restriction of how we process your data
• Request a copy of your data in a portable format
• Object to processing based on legitimate interests
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us at office@allandeliveries.co.uk. We will respond within one month, as required by law.

If you are not satisfied with our response, you have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Cookies

Our website may use essential cookies required for it to function correctly. We do not currently use tracking or advertising cookies. If this changes, we will update this policy and, where required, ask for your consent through a cookie banner.

10. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Children's data

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children.

12. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page shows when it was last revised.

13. Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us at office@allandeliveries.co.uk or +44 7915 380905.